Inside Sales Executive

Key Responsibilities

• Identify and generate new business opportunities through cold calling, emails, and online platforms

• Understand customer needs and recommend suitable products/services

• Conduct virtual product/service presentations and follow-ups

• Close sales deals and achieve monthly/quarterly targets

• Maintain and update CRM records with accurate customer data

• Coordinate with marketing and operations teams for lead conversion

• Handle customer queries, objections, and negotiations professionally

• Build long-term relationships with existing clients for repeat business

• Prepare sales reports and performance updates regularly

Required Skills & Qualifications

• Graduate/Post Graduate in any discipline (MBA preferred)

• Proven experience in inside sales, telesales, or business development

• Strong communication, negotiation, and persuasion skills

• Ability to work under pressure and meet targets

• Familiarity with CRM tools and MS Office

• Positive attitude with a customer-centric approach

Preferred Skills

• Experience in B2B / B2C sales

• Knowledge of digital sales channels

• Strong follow-up and closing skills

Key Performance Indicators (KPIs)

• Lead conversion ratio

• Monthly sales targets achieved

• Client retention rate

• Quality of customer engagement