Customer Care Manager

We're looking for a Customer Care Executive to serve as the first point of contact between Build Healer and its customers. You'll handle customer queries, complaints, feedback, and support requests via multiple channels, including calls, emails, live chat, and social media.

*Key Responsibilities:*

- *Customer Interaction*: Respond to customer inquiries via phone, email, and chat, and resolve issues promptly and efficiently.
- *Issue Resolution*: Troubleshoot product or service issues and escalate to the appropriate department when necessary.
- *Data Management*: Maintain accurate records of customer interactions and transactions.
- *Collaboration*: Work with other departments to address customer needs and improve service.
- *Feedback and Follow-up*: Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.