Front Desk Associate

Front Office Associate – Job Role

1️⃣ Customer Handling

• Welcome customers or visitors to the office

• Provide information about services or products

• Guide customers to the correct department

2️⃣ Reception Work

• Manage the reception desk

• Answer phone calls and emails

• Handle visitor entry and appointment scheduling

3️⃣ Documentation & Support

• Collect customer documents (ID proof, forms, applications)

• Maintain visitor register and customer records

• Assist customers in filling forms

4️⃣ Coordination

• Coordinate with sales, back office, or management team

• Inform staff about customer appointments

• Follow up with customers if needed

5️⃣ Office Administration

• Maintain office files and records

• Manage courier, letters, and internal communication

• Prepare simple reports if required

📌 Skills Required

• Good communication skills

• Basic computer knowledge (MS Word, Excel)

• Customer service skills

• Professional behavior and presentation

📌 Qualification

• 12th Pass / Graduate

• Basic computer knowledge

• Good English or local language communication