It Service Desk

Location: Gurgaon

Position : Global IT Service Desk Executive

Experience

• in working as a technical service desk engineer in a process led organization
• Good communication skills and ability to converse fluently in English and Hindi
• Ability to interact with end users on phone and email

Experience

of working with an industry leading ITSM tool

Hands on

Experience

in providing remote support for user login issues, desktop/ laptop issues, Windows OS issues, printers, scanners and other peripherals

Hands on

Experience

• in troubleshooting Windows OS, Office applications and other end user applications
• Working knowledge of ITIL processes
• Diploma/ BA/ BS/ BE full time degree in computer science, computer engineering, electronics or related field
• Certifications in ITIL, Microsoft, Linux or Networking technologies (optional)

Qualifications

• · BCA, B-Tech in Computer science or IT or equivalent
• · Expert in MS Excel, MPP ,PowerPoint presentations
• · Diploma in Computer Science
• Thanks and Regards,
• Priyanka Amballa