It Service Desk

Location: Gurgaon

Position : Global IT Service Desk Executive

Experience in working as a technical service desk engineer in a process led organization

Good communication skills and ability to converse fluently in English and Hindi

Ability to interact with end users on phone and email

Experience of working with an industry leading ITSM tool

Hands on experience in providing remote support for user login issues, desktop/ laptop issues, Windows OS issues, printers, scanners and other peripherals

Hands on experience in troubleshooting Windows OS, Office applications and other end user applications

Working knowledge of ITIL processes

Diploma/ BA/ BS/ BE full time degree in computer science, computer engineering, electronics or related field

Certifications in ITIL, Microsoft, Linux or Networking technologies (optional)

Qualifications · BCA, B-Tech in Computer science or IT or equivalent

· Expert in MS Excel, MPP ,PowerPoint presentations

· Diploma in Computer Science

Thanks and Regards,

Priyanka Amballa