Job Title: Visa Counsellor (Calling Process)

Job Summary: We are looking for a Visa Counsellor to join our team and provide top-notch support to our customers through effective communication and a confident approach to handling their needs. The ideal candidate should be a skilled communicator, able to build strong relationships with customers, and have a strong knowledge of the visa process.

Responsibilities:

• Handle inbound and outbound calls to potential customers, providing information on visa requirements, procedures, and related services.
• Build strong relationships with customers, addressing their questions and concerns while providing personalized support to meet their specific needs.
• Utilize excellent communication skills to explain complex information and ensure customer understanding of visa requirements and procedures.
• Confidently promote our services and provide solutions to customers, encouraging them to choose our company for their visa needs.
• Meet and exceed sales targets while maintaining a positive attitude and professional demeanor at all times.
• Maintain accurate and detailed records of customer interactions and update customer information in our database as needed.
• Continuously develop and maintain knowledge of visa procedures, immigration laws, and relevant policies to ensure effective customer support and sales.
• Collaborate with other team members to ensure a seamless customer experience across all touchpoints.

Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• Proven experience in a sales or customer service role, preferably in a calling process environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and understand their needs.
• Confident and enthusiastic approach to handling customer inquiries and promoting services.
• Strong problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions to customer issues.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in basic computer skills and experience working with customer databases and/or CRM systems.
• Knowledge of visa procedures, immigration laws, and relevant policies is a plus.