Designation: CCE

Experience: 0 to 2 Years

Process: Collection / Recovery (Banking/NBFC/Telecom)

Location: South Delhi (Lajpat Nagar Part-2)

Job KPI :-

* Manage large amounts of outbound calls in a timely manner

* Follow communication "scripts" when handling different topics

* Identify customers' needs, clarify information, and research every issue

and provide solutions and/or alternatives

* Seize opportunities to upsell products when they arise

* Build sustainable relationships and engage customers by taking the

extra mile

* Keep records of all conversations in our call center database in a

comprehensible way

* Frequently up skill trainings/refreshers for improvement in

performance.

* Meet personal/team qualitative and quantitative targets

* Target based calling with major focus on conversion