Job Responsibility:
?Inbound and outbound calling to answer to medical needs of callers and directing them for medical consultation.
?Keep records of callers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that are taken. Process issues, forms, and applications.
?Follow up to ensure that appropriate actions were taken on patients' requests
?Refer unresolved tickets/ medical needs or special requests to designated departments for further investigation.
?Empathetic communication with callers to understand their needs, and provide relevant solutions
Responsibilities and Duties:
?Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners.
?Keeping the customer database maintained and updated.
?Keeping a record of all the sales calls and notes of useful information
?Follow-up with callers & internal team.
Requirements:
?1-2 years of experience as a telecaller or any similar role.
?Proven track record of successfully achieving the sales quota.
?Knowledge of computer programs like CRM and telephone systems.
?Efficient with English.
?Excellent interpersonal and communication skills.
?Excellent negotiation skills and the ability to resolve issues. Having done B.Sc/BA will be an advantage.