Handled Customers Inbound And Outbound Calls,  Solving Queries, Telling Them About Products/ Offers /Services.

Telecallers discuss with potential customers to inform them of the company’s offerings and services. They ensure the prospects are aware of the brand along the journey . Additionally, they engage with existing customers to collect data on the impacts of the company’s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks:

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer