The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customer. The role also includes achieving targets for upgradation by ensuring regular service follow ups

• Responsible for making outbound calls and regular follow up on leads assigned
• Build a strong relationship / trust with customers by understanding  the customer requirements and suggesting the right product to the Customers
• Selling Membership over the phone and achieve the targeted sales numbers & value
• Explaining the product features in detail and how to use the packages.
• Based on the Customer requirements, encourage  them to upgrade / renew the matrimony packages
• Address all the issues / grievances of customers and provide the right  customer experience
• Capture the insights from customer interactions and share it with the internal team
• Strictly adhere to the process requirements and take active interest in improving the processes / continuous improvement programs