Job Description:
Deep understanding in Ansible Automations like infrastructure management, applicationdeployment, server security, CI/CD, service orchestration and cloud provisioning.Hands-on experience in using Ansible (Including Ansible Tower), Terraform on cloud platforms like AWS/Azure.Technical assistance to team on Ansible/Ansible Tower implementation, configuration,playbook/module development and Support.Having good hands-on experience in Analyze requirements, solutions, estimates to completeinstallations, implementations, customization of DevOps practices using AnsibleGood scripting experience of any language like PowerShell , Shell , Python etc.Administer Ansible infrastructure, perform maintenance and configuration and provide SME level support.Advanced knowledge of Unix/Windows OSExperience Implementing DevOps Pipelines for CaC and IaC with any Automation tools likeHands-on experience on AWX or Ansible TowerExperience with anssible for test automationExtensive experience writing ansible roles
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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