· Must have excellent product knowledge

· Should have the maturity and experience to manage his/her team members and serve as a strong second line

· Should have the required expertise and analytical skills to provide strategic process improvement inputs - (operational excellence)

· Ownership on Quality performance of delivery

· Should be open to work 24/7

· Attrition ,Shrinkage & Absenteeism management & ownership for control

· To own, drive and develop the team members for being effective in their role

· Need to work towards enhancing the customer experience and overall service delivery

· Meeting client expectation and process metric

.Candidate should be flexible with Rotational Shifts & 6 days working culture.