Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following: 

•  Completes store operational requirements by scheduling and assigning partners; following up on work results.
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
• Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
• Exhibits a willingness and desire to share coffee knowledge and stories with others
• Displays a ‘customer first’ attitude by training and holding partners accountable for delivering legendary customer service.
• Solicits feedback from the customers
• Supervisory Responsibilities: 
• Interviewing & training partners, planning, assigning and directing work
• Regular interaction/ review with the team 
• Encourage team to take independent decisions
• Conduct goal setting
• Developing strategic and operational plans for the work group, managing execution and measuring results
• Review performance to achieve organizational goals
• Gather & evaluate employees performance
• Appraising performance
• Addressing complaints and resolving problems.
• Coaching, counselling, and disciplining
• Ensures partners adhere to legal and operational compliance requirements
•  Drives coffee conversations within the team and creates a culture of coffee appreciation
•  Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
• Ensures availability of merchandise and services by approving contracts; maintaining inventories
• Maintains the stability and reputation of the store by complying with legal requirements
• Analyses sales figures and forecasting future sales volumes to maximise profits
• Manages and motivates the team to increase sales and ensure efficiency
•  Manages stock levels and making key decisions about stock control
• Ensures standards for quality, customer service and health and safety are met
• Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action 
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Conducts regular store meetings
• Accountable to improve and increase store performance for the growth of the organisation