Requirement Gathering and Gap Analysis:

• Participate and assist the team, in requirements gathering Understand industry / SAP standard processes and compare with customer process and help the team.

Knowledge Management:

• Update knowledge articles in the knowledge management repository.

• Create knowledge articles on the problem, workaround solutions.

• Maintain knowledge management database.

Solution Engineering:

• Support the team for the following activities, while ramping up own knowledge of processes / methodology.

• Provide support in creating solutions for the gaps.

• Prepare first drafts on end to end solution for the client and integration plan and submit them to supervisor for review.

• Detail out customization requirements/ configuration changes required for solution implementation.

• Obtain approval and validation on solution developed.

Implementation and Testing:

• Support the team for the following activities, while ramping up own knowledge of processes / methodology.

• Carry out testing before handover to the users, test development objects and give feedback to the technical team.

• Conduct pilot of solution developed.

• Guide users in uploading data into the system.

• Create test cases based on the knowledge of the domain/product.

• Conduct system testing based on the scenarios.

• Use various testing tools as required.

Project Support:

• Support the team for the following activities, while ramping up own knowledge of processes / methodology.

• Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations.

• Interact with clients as and when required on basic queries.

• Assist Senior Consultants in drawing linkages between a module within the project and other modules / objects.

• Provide timely inputs or mentor other team members working on the project based on domain / product knowledge.

Documentation:

• Support the team for the following activities, while ramping up own knowledge of processes / methodology.

• Document customer requirements.

• Document the design/blueprint/functional specifications of the solution based on guidance from Senior Consultants / Team Lead.

• Upload the documents in knowledge repository for future reference.

Must Have Skills

• Salesforce Customization

• Salesforce Configuration