ROLE & RESPONSIBILITIES:

• Handling Customer Services related calls.
• Resolving customer complaints and queries.
• To maintain customer data & update the Team Leader
• Responsible to handle the incoming and outgoing calls,
• Responsible for ensuring customer delight, maintaining good rapport with Caller
• Participating in various surveys like customer satisfaction, proficiency levels at the centers, etc

PREFERRED CANDIDATE PROFILE:

• Proven experience in a call center or customer service role preferred
• Excellent verbal and written communication skills
• Proficiency in using call center software and customer relationship management (CRM)tools
• Strong problem – solving abilities and attention
• Positive attitude, patience, and empathy when with patients/caller