Ensure effective services and guidance are provided to patients coming to OPD for doctor
consultation and maintaining stipulated TAT in all areas of service.
 Crowd Management at Central Registration:
 Monitor and ensure registrations are done within TAT time and avoid crowding of
 people
 Counsel patients for doubts and information about specialties/doctors
 Ensure right file goes to right OPD without delay
 Managing crowd effectively and guiding them from time to time

 To ensure that consultants are available as per OPD timings and appointment
  patients.
 To have prior information about consultant leaves.

To give appointments based on first come first service, unless there is an emergency.
To ensure op coordinators inform consultants about appointment patients without
delay
 Manage appointment patients with alternate solutions (reschedule in case of nonavailability
of consultants)
 Coordinate with Call center for appointments
To receive patient with care and provide information about Consultant’s availability,
appointment time etc.
To guide patient according to payment mode. If it is credit, he/she needs to be
directed to the Credit OP counter
To ensure proper registration process/corrections for new patients & enter the
in the system correctly.
To divert the patient to another available Consultant in case of non-availability /
delays of the concerned consultant and managing patients accordingly
To send the patient to ER and arrange for a consultant on priority basis if the
patient’s condition is critical.

To ensure OP coordinators escort the patient to Diagnostics for investigations.
Addressing queries & Solving problems of patients within least time and ensuring
zero complaints
To ensure all records / documentation /MIS is maintained in OPD
To manage roster/staff availability /leaves
To impart on the job trainings to the Coordinators / Executives
To maintain the list of all consultants with their contact numbers department wise
To update the list from time to time and making it available to all the concerned
people.
To monitor cleanliness and decorum in consultants rooms and OP patient areas
 Reconcile cash collection of each CR executive with MIS.