Role Summary
We are looking for an admission Counsellor who are extremely customer centric and are
excited by the challenges of a new emerging business environment.
As an Admission Counsellor you will be responsible for developing new leads,
communicating with customers, understanding their needs, and ensuring a smooth sale
process. You must be comfortable making dozens of calls per day, working with channel
partners, generating interest, qualifying prospects and closing sales.

Roles and Responsibilities
• Responsible to manage & convert leads for versatile upGrad programs which are in
collaboration with renowned Universities/ Institutes such as IIITB, NIMMS, IMT
Ghaziabad, Deakin Business School, IITM Liverpool Business Scholl, MICA.
• Providing in – depth information to prospective learners, this includes counselling
through phone, email, chat and social media.
• Identifying references through the existing customer base to increase the sales
pipeline.
• Details pertaining to lead discussions & conversion should be updated real time on
CRM (Salesforce) software.

• Responsible for Adherence of the inside sales process, tools and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of
revenue as well as number of enrolments.
• Handle Objections and Price Negotiations in order to generate Sales Revenue.
• Maintain Effective communication till the time learner is onboarded.