Telecalling Manager Job in Mumbai

Job Title: Telecaller 

Job Description:

We are seeking a dedicated and enthusiastic Telecaller to join our healthcare team. As a Telecaller, your primary responsibility will be to engage with potential clients, understand their healthcare needs, and efficiently book appointments with our healthcare professionals.

Responsibilities:

Outbound Calling: Initiate outbound calls to individuals interested in healthcare services, providing information and promoting our healthcare offerings.

Appointment Scheduling: Effectively schedule appointments for healthcare consultations, ensuring accuracy and efficiency in the booking process.

Customer Interaction: Build rapport with prospective clients, addressing their inquiries and concerns while maintaining a professional and courteous demeanor.

Database Management: Maintain accurate and up-to-date records of client interactions, appointment details, and any relevant information in the CRM system.

Follow-Up: Conduct follow-up calls to confirm appointments, provide additional information, and address any post-scheduling queries.

Collaboration: Coordinate with internal teams to ensure smooth communication and seamless appointment scheduling processes.

Requirements:

Communication Skills: Excellent verbal communication skills with the ability to articulate healthcare-related information clearly and concisely.

Customer Focus: Strong customer-centric approach with the ability to empathize and address customer needs effectively.

Organization: Detail-oriented and capable of managing multiple appointments and client interactions simultaneously.

Adaptability: Ability to adapt to different client personalities and handle varied situations professionally.

Team Player: Collaborative mindset, working seamlessly with team members and other departments.

Tech Savvy: Familiarity with CRM systems and basic computer skills for efficient data entry.

Qualifications:

Previous experience in a telecaller role, preferably in the healthcare or related industry. (FRESHERS ALSO WELCOME)
Minimum educational qualification of high school diploma; additional healthcare-related certifications are a plus.
If you are passionate about healthcare, possess excellent communication skills, and thrive in a dynamic work environment, we invite you to apply for this exciting opportunity to contribute to the well-being of our community.

Shift Timings: General Shift between 9.30 am to 6.30 pm

Working Days: Monday to Saturday

Weekly Off: Sunday

Age Limit: Max. up to 30 Years

Education Qualification : 12th and above
Job Type: Full-time

Location: Thane.

Mumbai, Maharashtra (Required)

Job Type: Full-time

Salary: ₹15,000.00 - ₹16,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental pay types:
Yearly bonus

Regards,
Aniket
Send resume on this number:
7400171834