Customer Service Job in Mumbai

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues, complaints, and concerns promptly.
• Maintain in-depth product knowledge for accurate assistance.
• Document interactions and collaborate with teams for solutions.
• Collect and escalate customer feedback for continuous improvement.

Qualifications:

• Strong communication and problem-solving skills.
• Empathetic and patient customer-centric approach.
• Ability to multitask and work well in a team.
• Basic technical understanding is a plus.
• Previous customer support experience preferred.