- Manage incoming calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
The minimum qualification for this role is 12th Pass and 0 - 1 years of experience.
Computer Knowledge
Domestic Calling
Query Resolution
Hindi, Gujarati.