Handling international clients and maintaining professional business relationships.
Communicating with overseas customers through Email, Whatsapp, and calls for inquiries, orders and follow-ups.
Preparing and managing export documentation (invoice, packing list, BL, COO, LC documents, etc.).
Processing export orders and coordinating with production, dispatch, and logistics teams.
Coordinating with freight forwarders, CHA, and shipping lines for timely shipments.
Tracking shipments and sharing dispatch and delivery updates with clients.
Monitoring export payments, LC compliance, and coordinating with banks.
Maintaining export records, MIS reports, and shipment documentation.