Non - Voice Chat Process

Key Responsibilities

• o    Ability to build a rapport with customers
• o    Simple, clear, and customer-centric communication
• o    Critical thinking skills
• o    Excellent listening skills and ability to empathize with customers’  needs
• o    Work with the intention of benefiting the customer 
• o    Excellent business communication skills
• o    Problem-solving abilities 
• o    Time management skills 
• o    Storytelling skills
• o    Ability to work in a collaborative environment
• o    Conflict resolution skills