Customer Support Representative

We are looking for Customer Support Executive for IT WEB SERVICES. The candidate must have good communication skills with an good command in English.

Major Responsibilities :

# Understand the product scope & USP's
# Provide product training & demonstration
# Understand the scope of client new customizations
# Handling Customer queries and complaints in real time via phone, chat, email and ticket.
# Being good associate between Customer & Technical team
# Daily client customization update
# Lineup new customizations, issues with technical team & prioritise it

# Must be fluent in clear easy to understand spoken English
# Must have excellent written and spoken communication skills
# Additional hours working time required if necessary
# Day working time

Role Operations Executive
Industry Type: IT-Software, Software Services
Functional Area :: Travel IT Software
Employment Type : Full Time, Permanent
Role Category : Technical Support & Training