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Customer Support Executive

Shraddha Fabrication Works

Deccan Gymkhana, Pune, Maharashtra 411004, India, , Pune

₹20,000 - ₹28,000 monthly

Fixed ₹20,000 - ₹28,000

Earning Potential ₹28,000

Work from Office Full Time 0-0 Exp Speaks Little English English

WhatsApp HR Call HR

Job highlights

54 applicants

Job Description & Details

Education

12th Pass Or Above

English Level

Speaks Little English

Experience

0-0 Year

Gender

Both

Working Days

Monday to Saturday

Timings

10:00 AM - 5:30 PM

Understanding the products and services provided by the company.
Preparing company policies and procedures.
Developing training lessons with service delivery systems.
Managing a team of Customer Support Representatives.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Maintaining records of each phone call for future reference.
Assisting the HR department with hiring new employees.
Providing the new employees with training sessions for enhancing their skills.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.

Common Questions

How much salary can I expect?

Ans. Shraddha Fabrication Works offers 20,000 INR to 28,000 INR. Final salary depends on interview performance.

What is the education requirement?

Ans. Minimum qualification required: 12th Pass or Above.

Work from Home or Office?

Ans. This is a Work from Office job.

Who can apply?

Ans. Both Male and Female candidates can apply.

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Customer Support Executive

Shraddha Fabrication Works