Operations Executive

Job Title: Operations Executive

Company: Air-O-Service
Location: Noida / Ghaziabad
Employment Type: Full-Time

About Air-O-Service

Air-O-Service is a fast-growing AC repair, installation, and maintenance company serving residential customers across Noida and Ghaziabad. We are committed to delivering fast, reliable, and professional air conditioning services through skilled technicians and excellent customer support.

Job Summary

We are looking for a proactive and organized Operations Executive to manage day-to-day service operations. The ideal candidate will coordinate technicians, schedule service appointments, communicate with customers, and ensure every service request is completed efficiently and on time.

Key Responsibilities

• Schedule and assign daily service requests to technicians.

• Coordinate with customers for bookings, confirmations, and follow-ups.

• Monitor technician attendance, job status, and productivity.

• Ensure timely completion of all service requests.

• Resolve customer queries and escalate issues when required.

• Maintain service records, invoices, and operational reports.

• Coordinate with the sales and customer support teams.

• Track spare parts and coordinate inventory requirements.

• Monitor service quality and customer satisfaction.

• Prepare daily, weekly, and monthly operational reports.

Required Skills

• Excellent communication skills in Hindi and English.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Excel and Google Sheets.

• Ability to work under pressure and manage multiple tasks.

• Good problem-solving and decision-making skills.

• Familiarity with CRM software is an advantage.

Qualifications

• Bachelor's degree in any discipline.

• 1–3 years of experience in operations, customer support, field service coordination, or a similar role.

• Experience in the home service, HVAC, or appliance service industry is preferred.

Preferred Qualities

• Customer-focused mindset.

• Strong leadership and coordination skills.

• Attention to detail.

• Ability to work independently and as part of a team.

• Positive attitude and willingness to learn.

What We Offer

• Competitive salary.

• Performance-based incentives.

• Career growth opportunities.

• Supportive work environment.

• Training and skill development.

Join Air-O-Service and help us deliver exceptional AC services with operational excellence and outstanding customer satisfaction.