Customer Relationship Manager

Client Relationship Manager

The CRM is responsible for managing and maintaining positive relationships with clients. They will be the primary point of contact for clients and will handle all client communications, ensuring that client needs are met and expectations are exceeded.

Responsibilities:

• Establish and maintain positive relationships with clients through regular communication. 
• Act as the primary point of contact for clients and handle all client inquiries and requests. 
• Identify and address client concerns or issues in a timely and professional manner.
•  Provide clients with regular updates on the status of their projects or accounts.
• Collaborate with internal teams to ensure that client needs are being met.
•  Identify opportunities for growth and expansion of client accounts. 
• Develop and maintain a thorough understanding of the company's products and services in order to effectively communicate with clients. 
• Maintain accurate and up-to-date client records in the company's CRM system. 
• Meet or exceed client retention and satisfaction targets. 
• Participate in regular training and development activities to continuously improve client relationship management skills.

Requirements:

• Bachelor's degree in business, marketing, or a related field. 
• Minimum of 1 years of experience in client relationship management or a related field. Excellent communication and interpersonal skills. 
• Strong organizational and time management skills. 
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CRM software. 
• Knowledge of digital marketing and/or advertising is a plus.