Production Support Engineer

Roles and responsibilities:

? Daily Operational activities, server and transaction monitoring

? Proper issue reporting and tracking in ticketing tool.

? Proper intra-team communication about issue closure, handover etc.

? Punctual in office.

? To meet SLA for issues and following escalation matrix

? Fulfilment of data or report requested by client.

? Responsive on emails and calls and ensure timely actions with minimum escalations.

? Application testing

? To get knowledge of Transit Application

? Infosec security related task ? Independent task completion

? Coordinate with other verticals.

? Ownership of L1 support for a live card payments product

? Research and setup monitoring tools as per requirement Preferred Skills & Knowledge

? Unix /Linux ? SQL/ PLSQL, Oracle & Software Testing ? Basic programming skills on Java / C++

? Good oral and written communication

? Attitude to learn and solve problems.

Qualifications and Education Details:

BE or BTech or similar.