It Hardware Engineer

​A Desktop Support Engineer provides technical assistance to end-users by installing, configuring, and troubleshooting desktop systems, laptops, peripherals, and software applications. They ensure smooth IT operations and act as the first line of support for hardware and software issues.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other peripherals.

• Diagnose and resolve hardware, software, and network connectivity issues.

• Provide support for operating systems (Windows, macOS, Linux) and business applications (MS Office, VPN, email clients).

• Manage user accounts, permissions, and access through Active Directory.

• Perform routine maintenance, updates, and system backups.

• Document incidents, resolutions, and create knowledge base articles.

• Escalate complex issues to higher-level IT teams when necessary.

• Ensure compliance with IT policies, security standards, and SLA timelines.

• Assist with IT asset management and inventory tracking.

Skills & Qualifications

• Strong knowledge of desktop operating systems and applications.

• Familiarity with networking basics (TCP/IP, DNS, VPN).

• Experience with remote support tools and ITSM/ticketing systems.

• Good communication and customer service skills.

• Problem-solving mindset and ability to work under pressure.

• Bachelor’s degree in IT, Computer Science, or related field (preferred).

• 1 years of experience in desktop support or IT helpdesk roles.