Customer Support Representative

• Customer Service Executive
• Salary: Graduate:18K/ Undergrads:12K
• Working Hours:*8:00 am -10:00pm Any 9hrs
• Working Days: 6 days per week (Sundays will be an off)

Job Description

We are looking for a motivated and customer-oriented individual to join our team as a Customer Service Executive. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats.
• Resolve customer complaints and issues efficiently and professionally.
• Provide accurate information about products and services.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Maintain a high level of customer satisfaction by adhering to quality standards.
• Keep records of customer interactions and transactions.
• Coordinate with internal teams to ensure smooth resolution of customer queries.
• Skills and

Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using customer service software and tools.
• Good organizational and multitasking skills.
• Prior

Experience

in a customer service role is preferred but not mandatory.

* Bachelor’s degree or  HSC pass can apply