Customer Support Representative

<u>Telecom Process:&nbsp; &ndash; Customer Service &ndash; Inbound Voice Process</u>

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Job Description

• </u>
• Handling customer queries, Solving queries of customers through Voice
• Identify and assess customers&rsquo; needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• <u>Key skills required:</u>
• Good English communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• <u>Required Candidate profile:</u>

Education

&amp;

Experience

&nbsp;HSC/Graduates with 6 months&rsquo;

Experience

• can apply
• &ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;Graduate Fresher&rsquo;s can Apply
• Any BPO / Customer Service
• Shift Timing: Males:&nbsp; 24*7 (Any 9 hours of rotational Day Shift)
• &ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;&ensp;Female: Any 9 hours of Rotational Shift (6:30am - 9:00pm)
• Week off: 1 Rotational Off