Front Office Manager

A Front Office Manager is a person who is responsible for making supervisory decisions regarding the front desk / reception of a hotel or hospitality establishment. Front Office Managers ensure that guests have a pleasant experience while checking into a hotel.

Good experience with office machines (such as fax machines and printers) Good practical knowledge of MS Office? particularly Excel and Word? and proficiency in English (oral and written) Strong communication and interpersonal skills. Good organizational? multitasking and problem-solving skills.

Handling customer complaints and special requests. Scheduling staff shifts and managing other HR-related tasks. Maintaining an orderly appearance throughout the reception area. Monitoring stock and ordering office supplies, including stationery and information leaflets.