Customer Support Representative

Requirement: Mandatory

Educational Qualification – 3 Years Graduate (Any stream)  *Mandatory
Shift – Rotational/Night     *Mandatory
Experience – 2 years in any International US Process (Customer Support)     *Mandatory

Notice Period – Immediate Joiners/ Should be available within 10-15 days
Communication Skills – Excellent Communication in English
 

Location – Kolkata (On-site) *Mandatory

Working days – 5 days WFO, 2 days Consecutive Off (Offs can be on week days, depends on
Roster system)

Job Description:
CSR are responsible for communicating with customers, establishing and resolving customers’ concerns,
and assisting in general customer service duties internally and externally related to their freight
forwarders' needs.
1. Customer Focus:
2. Excellent customer service skills, including maintaining focus on the customer issue in a
fast-paced environment
3. Ability to empathize with and prioritize customer needs
4. Demonstrates interpersonal skills with a diverse customer base
5. Demonstrates ownership to resolve challenging customer issues, escalating when
necessary
6. Ability to determine customer needs and provide appropriate solutions
7. Flexible with the working schedule.
8. Effective problem solving skills including decision making, time management and
immediate prioritization of tasks as assigned.
9. Ability to approach problems logically and rationally