Customer Support Representative

JOB DESCRIPTION FOR CUSTOMER SUPPORT EXECUTIVE:

1)Handle inbound calling for customer service.

2)Identify and assess customers’ needs to achieve satisfaction.

3)Build sustainable relationships and trust with customer accounts through open and interactive

4)communication skills.

5)Provide accurate, valid, and complete information by using the right methods/tools.

6)Handle customer complaints, provide appropriate solutions and alternatives within the time limits

7)Conduct follow-ups to ensure complete resolution of issues.

8)Keep records of customer interactions, process customer accounts.

Follow communication procedures, guidelines, and policies.

9)Take the extra mile to engage customers.

10) Maintain all follow up calls and data entry in master data.

11) Provide the details of prospective clients, vendors, candidates or contractors to the respective departments.

12) Collecting customer details and other pertinent data for additional sales follow-up.

13) Addressing queries, keeping track of calls, sales, and other useful information.

14) Recognizing consumer wants and responding to product or service-related inquiries.

15) Performing after-sales follow-up, investigating customer input and assessing customer happiness.

16) Getting in touch with prospective clients using their preferred mode of communication.

17) Keeping track of all successful and unsuccessful sales attempts.

18) Participating in regular team meetings to define progress and performance criteria.

19)  Maintaining operations by adhering to policies, methodologies, and functional changes.

20)  The ability to persuade others with language and skill in order to sell a product or service.