Client Coordination

Roles &

Key Responsibilities

•  Collect, Interpret and review shipment information.
•  Predict project trends. Export & Import filling Sez (AIR & SEA)
•  Currently working in Visesh Cargo & Travels Pvt Ltd
•  Received E-mails form customer and review the documents first and confirm the same for filing.
•  If there any changes required have sent email to client and get the revised documents for filing.
•  Generate the check list based on shipment arrival and send the same to client for final submission with customs. 
•  Medium proficient in HS code classification for exemption and notification details as well. 
•  Co-ordinate with local agents for shipments incurred charges and Delivery Order finalization.
•  Preparing the DSR report and update the same to same to management review.
•  Prepare weekly report for management as well as client. 
•  Handling & resolving customer complaints regarding shipment & customer problems.
•  Supporting to peer pressure under huge volume, handling adhoc activities & Role play of Ceva and Dachser Policies
•  Processing forms, orders and applications requested by the customer.
•  Identifying & escalating priority issue and reporting to the lead management.
•  Reduced the turnaround time by implementing new ideas.
•  Client Calls, Presentation, Minutes of Meeting and updating of process updates on weekly basis.
•  Working with highly confidential applications on client basis & Royal Impex, Logi-sys
•  Used advanced Excel functions to generate spreadsheets and pivot tables