Customer Service Executive

? To log on by time & individual code in the respective counter

? To check the ticket rolls & printers for functionality

? To enter the ticket roll number in the register

? To check the log book for previous entries, comments, instructions & notes written by other associates or

B.O. supervisor

? To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions

? To issue tickets against the net booking printout

? To check for any block booking from the Marketing Department & accounting for the same

? To offer seat selection to the patrons as the case may be

? To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)

? To account for tele-bookings. The tickets are to be collected 45 minutes before the show

? To account for complementary tickets and offer charges

? To redeem Home Delivery voucher at the counter

? To refund money with prior permission from the manager in case of cancellation of any show

? To make entries if any in the log book at the end of the shift/while shifting the counter

? To submit day’s collection to Accounts Dept. along with denomination of notes

? To maintain cleanliness & hygiene In the serving area & shelves

? To greet the customers well & offer them friendly & satisfying services

? To guide the customers & provide them with the needed information

? To check the log book for any comments, instructions & notes mentioned in the previous day/shift

? To check the freshness of food

? To replace the food if customer is not satisfied

? To enter customer complaints & other details in the log book & bring them to supervisor’s notice

? To display & arrange snacks as per FIFO (First in First Out) method

? To maintain the GRN (Goods Receipt Note)

? To take physical count of food (sandwiches & samosas) when the goods come in, and also at the time of

opening & closing the counter

? To record shortages if any & getting them settled from the vendors

? To get the spoilt/ left over food (sandwiches & samosas) replaced from the vendors in the morning

? To place an order with the vendors as per requirements

? To get approvals from the supervisors for every requisition

? To maintain staff sale & complimentary sale register

? To maintain sales sheet recording the details of every sale like number of items sold, amount collected,

opening & closing balances etc.

? To maintain the café inventory register

? To take float money in the morning & returning in the evening to accounts department

? To tally cash balance at the end of the day/shift

Any other activities that the Management may decide from time to time

? To log on by time & individual code in the respective counter

? To check the ticket rolls & printers for functionality

? To enter the ticket roll number in the register

? To check the log book for previous entries, comments, instructions & notes written by other associates or

B.O. supervisor

? To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions

? To issue tickets against the net booking printout

? To check for any block booking from the Marketing Department & accounting for the same

? To offer seat selection to the patrons as the case may be

? To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)

? To account for tele-bookings. The tickets are to be collected 45 minutes before the show

? To account for complementary tickets and offer charges

? To redeem Home Delivery voucher at the counter

? To refund money with prior permission from the manager in case of cancellation of any show

? To make entries if any in the log book at the end of the shift/while shifting the counter

? To submit day’s collection to Accounts Dept. along with denomination of notes

? To maintain cleanliness & hygiene In the serving area & shelves

? To greet the customers well & offer them friendly & satisfying services

? To guide the customers & provide them with the needed information

? To check the log book for any comments, instructions & notes mentioned in the previous day/shift

? To check the freshness of food

? To replace the food if customer is not satisfied

? To enter customer complaints & other details in the log book & bring them to supervisor’s notice

? To display & arrange snacks as per FIFO (First in First Out) method

? To maintain the GRN (Goods Receipt Note)

? To take physical count of food (sandwiches & samosas) when the goods come in, and also at the time of

opening & closing the counter

? To record shortages if any & getting them settled from the vendors

? To get the spoilt/ left over food (sandwiches & samosas) replaced from the vendors in the morning

? To place an order with the vendors as per requirements

? To get approvals from the supervisors for every requisition

? To maintain staff sale & complimentary sale register

? To maintain sales sheet recording the details of every sale like number of items sold, amount collected,

opening & closing balances etc.

? To maintain the café inventory register

? To take float money in the morning & returning in the evening to accounts department

? To tally cash balance at the end of the day/shift

Any other activities that the Management may decide from time to time

? To log on by time & individual code in the respective counter

? To check the ticket rolls & printers for functionality

? To enter the ticket roll number in the register

? To check the log book for previous entries, comments, instructions & notes written by other associates or

B.O. supervisor

? To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions

? To issue tickets against the net booking printout

? To check for any block booking from the Marketing Department & accounting for the same

? To offer seat selection to the patrons as the case may be

? To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)

? To account for tele-bookings. The tickets are to be collected 45 minutes before the show

? To account for complementary tickets and offer charges

? To redeem Home Delivery voucher at the counter

? To refund money with prior permission from the manager in case of cancellation of any show

? To make entries if any in the log book at the end of the shift/while shifting the counter

? To submit day’s collection to Accounts Dept. along with denomination of notes

? To maintain cleanliness & hygiene In the serving area & shelves

? To greet the customers well & offer them friendly & satisfying services

? To guide the customers & provide them with the needed information

? To check the log book for any comments, instructions & notes mentioned in the previous day/shift

? To check the freshness of food

? To replace the food if customer is not satisfied

? To enter customer complaints & other details in the log book & bring them to supervisor’s notice

? To display & arrange snacks as per FIFO (First in First Out) method

? To maintain the GRN (Goods Receipt Note)

? To take physical count of food (sandwiches & samosas) when the goods come in, and also at the time of

opening & closing the counter

? To record shortages if any & getting them settled from the vendors

? To get the spoilt/ left over food (sandwiches & samosas) replaced from the vendors in the morning

? To place an order with the vendors as per requirements

? To get approvals from the supervisors for every requisition

? To maintain staff sale & complimentary sale register

? To maintain sales sheet recording the details of every sale like number of items sold, amount collected,

opening & closing balances etc.

? To maintain the café inventory register

? To take float money in the morning & returning in the evening to accounts department

? To tally cash balance at the end of the day/shift

Any other activities that the Management may decide from time to time