Job requirements

Responsibilities and duties

? Monitoring and maintaining computer systems and networks.

? Installing and configuring computer hardware, software, systems, networks, printers, and

scanners.

? Responding in a timely manner to service issues and requests

? Providing technical support across the company (this may be in person or over the phone)

? Setting up accounts for new users.

? Repairing and replacing equipment as necessary

? Maintain and Resolve issues on LAN/WAN, VPN, biometric, AV systems connections.

? Coordinate with vendors to resolve technical problems with desktop/Laptop computing

equipment and software.

? Support in testing and deployment of new applications and systems.

? Address user tickets regarding hardware, software and networking.

? Conduct remote troubleshooting.

? Organize and file documentation pertaining to warranties and instructional guides for

computer hardware.