Job Description
Ø Execute transactions as per prescribed guidelines and timelines with the objective of meeting the quality standards and SLAs laid out by the client within the limits of agreed SLAs/SOW, corporate and client guidelines
Ø Intermediate level position subject to minimal supervision. Limited risk and rule-based decision making accountability
Ø Understands and performs any one or more of the functions under Annuity/Life Insurance products like Indexing/New Business/Inforce/ Claim Analyst
Ø Review customer requests received for good order based on predefined business rules
Ø Makes decisions to accept or deny risks for life and annuity products (Identify potential frauds, misappropriation etc.,)
Ø Performs moderate research in order to properly respond/action on the requests/inquiries. Uses resources available
Ø Makes required data updates and maintenance to supporting administrative applications
Ø Understands & follows procedures & regulatory requirements regarding processing transactions, privacy etc.
Ø Performs peer reviews for assigned cases
Ø Error finding ratio and ability to perform RCA
Ø Performs other duties or participates in special projects as assigned
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