Job title: Front Office Telecaller

Location: Delhi

Job Type: Full-time

Salary/rate: As per industry standards

Working hours: 9.45 a.m. – 7 p.m. (Extended hours in case of OPD/Surgery)

About us:

Job Summary:

AK Clinics, co-founded by Dr. Kapil Dua& Dr. Aman Dua, is amongst the fastest growing Cosmetology & Hair Transplant Surgery Clinics in India. They have represented India all over the world over the past two decades as the pioneers of FUE hair transplant in India.

At AK Clinics we have the Vision of transformation of looks and mission to provide premium services to the patients. This is not merely a statement but religion for us. Our team strives very hard to meet the growing demands of 1000s of people looking to improve their looks and confidence. We believe in excellence and maintain world-class service standards.

We are looking for a welcoming front desk representative. You are the company's "face" to all patients, and responsible for our first impression. The ideal candidate has a friendly, crafted demeanour while also being sharp and disciplined. It is important that you can handle complaints and provide reliable information. It is also critical to take a patient-centric approach. The goal is to make our guests and visitors feel welcome and appreciated while they are on our premises.

Responsibilities:

• Greet and welcome guests as soon as they arrive at the clinic.
• Direct patients to the appropriate person in the clinic
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Perform other clerical receptionist duties such as filing, photocopy, billing, medicine stock maintenance, transcribing and faxing, calling of patients for fixing appointments, post op updates, medicine resale.
• Responsible for providing assistance to the heads in the administration department.
• Responsible for supervising the housekeeping department and ensuring that office is clean and hygienic.
• Provide support functions to HR department
• Oversee sorting and distribution of incoming mail.
• Prepare outgoing mail (envelopes, packages, etc.)
• Operate office equipment, such as photocopy, printers, etc.
• Take follow-ups, Feedbacks, Cordinate with Patients.

Qualifications & Skills required :

• 2-3 years of relevant experience in an office environment
• Proficient in Microsoft Office
• Demonstrated ability to read, write, and speak English & local language.
• Comfortable multi-tasking and prioritising tasks without guidance
• Excellent interpersonal skills
• Employees must be clean and well groomed