Basic Section
Number of Positions3
BandA1
Band NameExecutives
Cost CodeD009440
Campus/Non CampusNON CAMPUS
Employment TypePermanent
Requisition TypeNew
Max CTC200000.0000 - 225000.0000
Complexity levelBack Office (Complexity Level 2)
Work TypeWork from Office – Fully working from EXL/ Client offices
Organisational
GroupHealthcare
Sub GroupHealthcare
OrganizationClinical & Pharmacy Services
LOBBack Office
SBUOperations
CountryIndia
CityKochi
CenterIN Kakkanad C45
Skills
Skill
AnalyticalCommunication
Minimum Qualification
Graduate
Certification
No data available
Job Description
Job Description
Position Title, Responsibility Level
Executive
Function
Healthcare
Reports to
Team Manager
Permanent/ Temporary
Permanent
Span of Control
Individual Contributor
Location
Kochi, India
Basic Function
- Work Type - Back office
- Case creation in ATV/MedCompass tool, basis the data received
- Once the case is received, action to be taken as per SOP
- Determine if case can be processed and/or to be routed to another queue
Essential Functions
- Navigate through multiple system / applications for data gathering
- Proficiency with computer skills (navigating multiple systems and keyboarding)
- Understand the goals and standards to ensure that quality and productivity standards are met
- Accurate and timely updating of the database
- Meet the agreed upon KPIs as per the operational definitions and targets
- Participate in the User Acceptance Testing as needed
- 98% - 100% attendance during training/nesting period is required
- Must be flexible to work hours with Monthly work schedules changes
Primary Internal Interactions
- Actively participate in the team meetings, discussions and provide inputs
- Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
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