The responsibilities of the Desktop Support Technician include, but are not limited to: ・

Provide timely hardware and software support to Retail Customer Care Specialists and Apple Store Online employees.

・Manage and respond to technical support tickets, prioritizing issues to maintain service levels.

・Demonstrate technical troubleshooting skills across a wide variety of platforms in order to ensure rapid resolution of reported issues

・Prepare, ship and receive equipment to users that work remotely, and track any associated returning equipment to keep our database up-to-date

・Repair and maintain desktop and portable Macs and accessories, and manage inventory databases to track their deployment

・Develop deep technical and process expertise for products or applications, and contribute team training and documentation for these products to distribute functional knowledge to your teammates.

・Monitor corporate ticketing systems to identify emerging issues in our technical environment that may impact us (Desktop Support team). Reach out to partner teams when appropriate to offer assistance in follow-through or business alerts.

・Other tasks as needed by the business