CUSTOMER SUPPORT REPRESENTATIVE

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude.

Work timings: 9.30 am to 6.30 pm

Location: Thane (W) Wagle Estate

Salary: 15000-20000

Customer Support Representative Duties:

• Maintain excellent customer satisfaction and review support tickets/queries for appropriate resolution
• Provide customer support through phone call, chat and email.
• Work with other departments to resolve customer issues in a timely manner
• Serve as a point of contact for customer support and complaints
• Proactively identify, investigate, and resolve recurring customer support issues
• Maintain appropriate documentation and records of customer interactions
• Proactively gather and utilize customer feedback and suggestions
• Review customer satisfaction reports to ensure customers are satisfied with the support they receive
• Contribute to the development of future customer support processes
• Communicate effectively with peers and managers
• Communicate to customers during phone calls
• Verifies customer requests are accurate and consistent.

Customer Support Representative Responsibilities:

• Handle renewals and cancellations
• Provide account information and status
• Provide workflow assistance
• Manage all customer issues and requests
• Develop and improve customer experience

Requirements And Skills:

• Graduate in any Degree.
• Fresher or Minimum 1 Year of experience in same Field
• Excellent verbal and written communication, analytical and problem-solving skills
• Strong customer service skills
• Knowledge of Excel, Word, and Powerpoint.