Customer Service Associate Job Responsibilities:

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Interacts with customers to provide information in response to inquiries about processes, products, or services; handle and resolve complaints; or refer complex matters to professional or managerial staff.

Customer Service Associate is someone who is responsible for assisting customers with their inquiries and providing professional customer service.