Job Description:

·         Process customer instructions by handling Outbound & Inbound calls defined by clients.

·         Provide outstanding customer service.

·         Communicate clearly and effectively with customers.

·         Handle L2 escalation calls

·         Document all customer data / calls in relevant database or CRM with regards to customer inquiries accurately.

·         Ensure Key Responsibility Areas (KRAs) for the process are met as per the business requirement.

·         Handle more complex transactions or calls;

·         Train new joined Executives in team & ensure knowledge transfer;

The Job Specification is as under:

Job Specification:

·         Graduate with experience in handling a team

·         Good Communication Skills in English, Hindi (Mandatory)

·         Knowledge of shrinkage and operational metrics

·         Good influencing skills and interpersonal skills