Process: Splus – Customer Service – Inbound Voice Process

Job description

Handling customer queries, Solving queries of customers through Voice

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

Good English communications skills

Ability to listen and active problem solving skills

Good interpersonal skills

Ability to handle pressure

Required Candidate profile:

Education & Experience: HSC/Graduates with 6 months’ experience can apply

Graduate Fresher’s can Apply

Any BPO / Customer Service

Shift Timing: Males:  24*7 (Any 9 hours of rotational Day Shift)

Female: Any 9 hours of Rotational Shift (6:30am - 9:00pm)

Week off: 1 Rotational Off