Summary of Responsibilities

• Understanding of Accounts Receivables process

• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio

• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared

• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally

• Monitor high-risk accounts and ensure timely escalation of challenges to management

• Continually look at ways to improve the customer experience

• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

• Meet the monthly productivity goals

• Reconcile complex accounts and have excellent attention to detail.

Basic Qualifications

• Degree in Finance/Accounting/Business Studies or other related areas

• 3 to 6 years of experience in Accounts Receivables, majorly collections focus

• Ability to provide exceptional customer experience

• Strong communication skills in English, both written and verbal.

• Good interpersonal skills and team player

• Ability to take initiatives, meet tight deadlines and prioritize workload

• Proficient in Microsoft Excel and Word

• Flexible to work in night shifts