Responsibilities

Contact customers via phone, email, or mail to collect outstanding debts
Negotiate payment plans and repayment schedules with customers
Resolve disputes or conflicts related to payments
Maintain accurate records of customer interactions and transactions
Monitor customer accounts to ensure timely payments and prevent overdue debts
Identify and address any issues or reasons for non-payment
Collaborate with the finance team to implement strategies for faster collections
Provide regular reports on collection activities and outstanding debts
Qualifications

Proven experience as a collections executive or similar role
Excellent communication and negotiation skills
Ability to handle difficult situations and resolve conflicts
Strong attention to detail and accuracy
Good knowledge of debt collection laws and regulations
Proficient in using collection software and CRM systems
Ability to work independently and meet collection targets
Bachelor's degree in finance or a related field is preferred
Skills

Strong communication and interpersonal skills
Negotiation and persuasion skills
Problem-solving and conflict resolution skills
Attention to detail and accuracy
Knowledge of debt collection laws and regulations
Proficiency in using collection software and CRM systems
Ability to work independently and meet collection targets