A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Customer service is a fantastic job. It's unfairly considered as a “backup career” because customer support reps can enter the industry with any experience level and background. But customer service is at the core of a company's success, making it one of the most vital roles you can play after product and sales.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Provide troubleshooting and technical assistance to customers. Assess the customer's needs and translation into solutions. Coordinate with customers to resolve any billing inquiries. Act as the first point of contact for customers seeking help with products or technical issues.